Last updated: October 24, 2025
This Refund Policy applies to all subscriptions and payments made for 2Uptime services.
Service Provider: Pavel Volkov, trading as 2Uptime
Website: https://2uptime.com
Contact: [email protected]
Jurisdiction: Cyprus
1. OVERVIEW
We want you to be satisfied with our Service. If you are not satisfied, you may request a refund according to the terms outlined below.
2. SUBSCRIPTION PLANS
We offer three subscription tiers:
- Starter: $9/month, $90/year, or $149 lifetime
- Pro: $29/month, $290/year, or $499 lifetime
- Business: $79/month, $790/year, or $1,499 lifetime
Prices are in USD (United States Dollars) or EUR (Euro) depending on your selection.
3. REFUND ELIGIBILITY
3.1 Monthly Subscriptions:
- Refunds available within 14 days of purchase
- Refund only available if service was not actively used
- No refunds for partial months or after 14 days
- Service must not have been extensively used during trial period
3.2 Annual Subscriptions:
- Full refund available within 30 days of purchase
- Prorated refunds may be considered on a case-by-case basis after 30 days
- Refund eligibility depends on usage and circumstances
- Service must not have been extensively used
3.3 Lifetime Subscriptions:
- Full refund available within 30 days of purchase
- No refunds after the 30-day period
- Service must not have been extensively used during refund period
4. REFUND EXCLUSIONS
We reserve the right to deny refunds in the following cases:
- Abuse of the refund policy (multiple refund requests)
- Violation of our Terms of Service
- Excessive usage of the Service before requesting refund
- Fraudulent activity or chargebacks
- Account suspension due to policy violations
- Refund requests after the applicable refund period
5. HOW TO REQUEST A REFUND
To request a refund:
1. Contact us at [email protected] with the subject line "Refund Request"
2. Provide your order details:
- Email address used for registration
- Order/transaction ID
- Payment method used
- Date of purchase
- Reason for refund request
3. Allow 2-3 business days for review
4. You will receive an email with our decision
We will review each refund request individually and respond within 2-3 business days.
6. REFUND PROCESSING TIME
Once your refund is approved:
- Refund will be processed to the original payment method
- Processing time: 7-10 business days
- Credit card refunds may take up to 2 billing cycles to appear on your statement
- PayPal refunds typically appear within 24-48 hours
- Cryptocurrency payments are generally non-refundable due to blockchain transaction finality
7. CANCELLATION POLICY
You can cancel your subscription at any time:
- Log into your account
- Go to Settings → Billing
- Click "Cancel Subscription"
- Cancellation takes effect at the end of current billing period
- You retain access until the end of the paid period
- No partial refunds for cancelled subscriptions (unless within refund period)
8. FREE TRIALS
If a free trial is offered:
- No payment required during trial period
- You can cancel anytime during the trial without charge
- If not cancelled before trial ends, you will be charged for the subscription
- Trial cancellations do not require refund requests
9. CHARGEBACKS
If you initiate a chargeback with your bank or credit card company:
- We will suspend your account immediately
- Chargeback fees will be added to the disputed amount
- You must contact us first before initiating a chargeback
- Unjustified chargebacks may result in permanent account ban
- We will provide transaction documentation to your payment provider
10. PRORATED REFUNDS
For annual subscriptions beyond the 30-day refund window:
- Prorated refunds may be considered on a case-by-case basis
- Calculation: (Months remaining / 12) × Annual subscription price
- Decision is at our discretion
- Contact [email protected] to request review
11. EXCEPTIONAL CIRCUMSTANCES
We may offer refunds outside the standard policy in exceptional cases:
- Extended service outage (beyond our control)
- Technical issues preventing service use (after attempting resolution)
- Duplicate charges or billing errors
- Force majeure events
Contact [email protected] to discuss your situation.
12. NO REFUNDS FOR
The following are NOT eligible for refunds:
- Lifetime plans after 30 days
- Monthly plans after 14 days
- Services that have been extensively used
- Accounts terminated for Terms of Service violations
- Change of mind after refund period
- Downtime caused by user's own infrastructure
- Third-party service failures (DNS providers, hosting, etc.)
- Missed notifications due to incorrect configuration
13. CURRENCY AND PAYMENT METHOD
- Refunds are issued in the same currency as the original payment
- Refunds are processed through the same payment method used for purchase
- Exchange rate fluctuations are not compensated
- Payment processor fees are generally non-refundable
14. TAX REFUNDS
If you paid taxes (VAT, GST, etc.) on your purchase:
- Taxes will be refunded along with the subscription price
- Tax refund subject to local regulations
- Tax invoices will be voided upon refund
15. DISPUTES
If you disagree with a refund decision:
- Contact [email protected] with additional information
- We will review your case again
- Final decisions rest with Pavel Volkov (trading as 2Uptime)
- Legal disputes are subject to Cyprus jurisdiction
16. CHANGES TO REFUND POLICY
We may update this Refund Policy:
- Changes will be posted at https://2uptime.com/page/refund
- Material changes will be notified via email
- Continued use after changes constitutes acceptance
- Refund requests will be processed under the policy version at time of purchase
17. CONTACT FOR REFUND REQUESTS
Email: [email protected]
Subject: Refund Request
Website: https://2uptime.com
Include:
- Your account email
- Order/Transaction ID
- Purchase date
- Reason for refund
We typically respond within 2-3 business days.
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QUICK REFUND SUMMARY
✓ Monthly Plans: 14-day full refund (if unused)
✓ Annual Plans: 30-day full refund, prorated after (case-by-case)
✓ Lifetime Plans: 30-day full refund, no refunds after 30 days
✓ Processing Time: 7-10 business days after approval
✓ Contact: [email protected]
✗ No refunds for extensive usage
✗ No refunds after policy period expires
✗ No refunds for Terms violations
✗ No refunds for abuse of policy
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This Refund Policy is effective as of October 24, 2025 and applies to all 2Uptime subscriptions.